Refund policy

Return shipping

The customer is responsible for return shipping costs. This fee is non-refundable, and will be deducted from your refund if original shipping was free.

How to start a return

Email us at info@shaloomliving.com with your order number and reason for return. We’ll send you instructions for sending the item back.

Refunds

Once we receive and inspect the item, we’ll notify you if your refund is approved. If approved, it will be processed to your original payment method within 7–10 business days.

Sale items

Discounted items are final sale and not eligible for refunds — exchanges only.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos. In this case, you won’t be responsible for return shipping.